Shipping, Returns, Tax Exemptions
Shipping
We can ship to virtually any address in the United States. Note that there are restrictions on some products and a few products cannot be shipped to addresses where a signature cannot be obtained. You will be notified by Customer Service if there is any special requirements on your order. Shipments that are returned by the carrier due to the receiver's absence, may be re-shipped at the customer's expense.
Alternate shipping methods may be available for certain items depending on size and destination. Please call Customer Service at 800-969-6945 for information on US Postal Service Ground or Priority Mail Express services.
When you place an order, we will estimate shipping for you based on the weight/size of your items and the shipping option(s) you choose.
Currently both UPS and Fed-Ex are using a dimension/weight-based calculation to determine shipping costs. Items that require special consideration due to size and/or weight will be calculated at time of shipment and may require an additional freight charge. Customers will be contacted before any shipment of dimensional items.
If you require Next Day Air or other Expedited shipping services, please contact Customer Service at 800-969-6945 for a quote.
Return Policy
Due to the current Pandemic, all PPE and Sanitation (Disinfection) Supplies are sold on a non-returnable and non-refundable basis. See our "Terms and Conditions" page for further information.
You may return most new, unused items within 30 days of delivery. A 25% Restock Fee applies to all authorized returns. We will pay the return shipping costs if the return is a result of our error (e.g., an incorrect or defective item, etc.).
Please contact Customer Service at 800-969-6945 for a Return Goods Authorization (RGA) number before attempting to return any item.
Customized, Pharmaceuticals and Special Order items are not returnable.
Medical batteries, Oxygen Cylinders and electronic components are not returnable due to the nature of the product; Contact Customer Service at 800-969-6945 with any questions
Tax Exempt Organizations
If you are a tax exempt organization and have a State or Federal tax exempt certificate, please email it to Sales@EMSstuff.com or Fax it to 203-775-4054 so that we may apply it to your established account.
Undeliverable and Returned Shipments
Medical Warehouse routinely takes all reasonable steps to assure that shipments arrive to the correct address however packages returned due to incorrect information provided during the on-line checkout process will be re-shipped at the customers expense.
Shipments that are deemed "Undeliverable" by the Carrier (UPS, FedEx, USPS, etc.) for any reason, may be re-shipped at the Customer's expense.
Any costs associated with any returned shipment that have been imposed by the Carrier will be invoiced to the customer account.